Marcellus Sales

Map to be loaded
User Rating based on 2 Review(s)
21 in New York
Overall
Product Knowledge
Pricing & Value
Showroom
Sales & Support
Overall Satisfaction
1228 Route 12
Earlville, New York
13332
We Carry: Arctic Cat |

Get a Price Quote from a Dealer in your area

1.Select a Brand

2.Choose a Type

3.Choose a Model

Marcellus Sales Reviews Write A Review

Jeff (I visited this Dealer)
Helpful? 0  0
Nov. 23, 2014
Awful, drove an hour each way to stand in their showroom for 25 minutes (5 minutes looking at the sleds and 20 minutes directly in front of the counter). I wanted to buy a 2015 El Tigre 8000, the guy behind the counter never even said a word to my wife or I, actually felt like he tried to avoid eye contact, really strange vibe. He walked past us to the garage and/or office area at least 6-8 times too. Interestingly, the woman told us he would help us about 15 minutes in and she went over to empty boxes of new jackets. Not sure why she didn't ask us what we wanted or why those jackets were more important than selling a new sled. The guy was too worried about joking with a customer, who had already been helped by the woman, about reading his entire manual before he could go riding. I got the impression if they know you they will help you because people who walked in after me were acknowledged and helped. Lots of nice sleds in the show room, I see why, they sure as hell don't want to sell them. Well, maybe if you know them they will. Don't waste your time if you're a new customer, they have all the business they want and/or need. Give your business to someone who understands how customer service works.
Jeff (I visited this Dealer)
Helpful? 0  0
Nov. 23, 2014
Awful, drove an hour each way to stand in their showroom for 25 minutes (5 minutes looking at the sleds and 20 minutes directly in front of the counter). I wanted to buy a 2015 El Tigre 8000, the guy behind the counter never even said a word to my wife or I, actually felt like he tried to avoid eye contact, really strange vibe. He walked past us to the garage and/or office area at least 6-8 times too. Interestingly, the woman told us he would help us about 15 minutes in and she went over to empty boxes of new jackets. Not sure why she didn't ask us what we wanted or why those jackets were more important than selling a new sled. The guy was too worried about joking with a customer, who had already been helped by the woman, about reading his entire manual before he could go riding. I got the impression if they know you they will help you because people who walked in after me were acknowledged and helped. Lots of nice sleds in the show room, I see why, they sure as hell don't want to sell them. Well, maybe if you know them they will. Don't waste your time if you're a new customer, they have all the business they want and/or need. Give your business to someone who understands how customer service works.